Text Templates
The Text Templates page lets you create and manage reusable text messages for communicating with candidates during the hiring process.
Save timeSend consistent messagesRespond quicklyBulk messaging
Important: Texting in HRGP requires an active Twilio account connected to your HRGP system.
Before You Can Send Text Messages
Requirements for SMS functionality
To use texting in HRGP, you must have a Twilio account set up. HRGP uses Twilio to send and receive SMS text messages.
Active Twilio accountTwilio phone numberConnected to HRGP
If Twilio is not set up, you can still create templates, but you will not be able to send text messages.
How to Get to Text Templates
- 1Click TOOLS in the left menu
- 2Click Text Templates
You will see a list of all text templates available to your company.
What You Can Do on This Page
Create new text templates
Edit existing templates
Copy templates
Delete templates
Search for templates by name
Add a New Text Template
- 1Click Add Template
- 2Enter a Template Name
- 3Write your message
- 4Save the template
Using Keywords in Text Templates
Keywords automatically fill in information when a message is sent, helping personalize messages without manual typing.
Why Use Keywords?
Personalize messages at scale
Keep templates flexible and reusable
Reduce errors from manual typing
Send faster, more consistent communication
When to Use Text Templates
First contact messagesInterview remindersFollow-ups after interviewsRe-engaging past applicantsClosing the loop with candidates
Best Practices
- •Keep messages short and friendly
- •Ask one clear question per message when possible
- •Avoid sending long explanations by text
- •Make sure your Twilio account is active before sending text messages
- •Review templates regularly to keep them up to date