Connect Twilio for Integrated Texting
Connect Twilio to send and receive candidate text messages inside HRGP. While optional, texting is strongly recommended for faster candidate response times.
SMS text messaging has significantly higher open and response rates compared to email.
Why Use Twilio for Texting?
Benefits of SMS integration
- 1Send text messages to candidates directly from HRGP
- 2Receive candidate replies in your HRGP inbox
- 3Use text templates for consistent, fast communication
- 4Send bulk text messages to multiple candidates
- 5Track all text conversations in one place
What You Need
Requirements for enabling texting
Active Twilio accountTwilio phone numberSMS approval from Twilio
Setting Up Twilio
Step-by-step setup process
- 1Create a Twilio account at twilio.com if you don't have one
- 2Purchase a phone number with SMS capabilities
- 3Complete Twilio's verification process
- 4Contact HRGP support to connect your Twilio account
After Twilio is Connected
Features unlocked with Twilio integration
- The Twilio Approved setting in your Company Profile will be enabled
- You can send text messages from the Applicants page
- Text Templates become fully functional
- Bulk texting features are unlocked
Best Practices for Texting
- •Keep messages short and friendly
- •Include a clear call to action
- •Respect candidate preferences and opt-out requests
- •Use texting for time-sensitive communication
- •Combine with email for comprehensive outreach
Need Help?
If you need assistance setting up Twilio or connecting it to HRGP, contact support@hrgp.io. Our team can guide you through the process.