Troubleshooting & FAQ
Find answers to common questions and solutions to frequent issues when using HRGP.
Quick Fixes
Clear Browser Cache
Many display issues can be resolved by clearing your browser cache and cookies, then refreshing the page.
Try a Different Browser
If issues persist, try accessing HRGP from a different browser (Chrome, Firefox, Safari, Edge).
Check Your Internet Connection
Slow or unstable internet can cause pages to load incorrectly or fail to save changes.
Log Out and Back In
Sometimes logging out and back in can resolve session-related issues.
Frequently Asked Questions
Common Integration Issues
If emails aren't syncing, check that your email provider hasn't expired the connection. Go to Settings → Integrations to reconnect your email account.
Calendar sync issues are often caused by permission changes. Try disconnecting and reconnecting your calendar, making sure to grant all requested permissions.
Text message issues can be caused by low Twilio balance, unverified phone numbers, or carrier filtering. Check your Twilio dashboard for delivery status.